Maker’s Misses the MarkFebruary 19, 2013
I guess I wouldn’t be much of a liquor blogger if I didn’t weigh in on the current Maker’s Mark situation…
For those of you not obsessively interested in your alcohol, you may have missed the news that the folks at Maker’s Mark had announced a fairly straightforward way to deal with increasing demand: watering down their 90 proof bourbon to be sold at 84 proof. As you might imagine, increasing supply of bourbon isn’t exactly a fast response as the aging process presumes a bit of “proper, prior planning”. So they figured, let’s just add water. Sell less bourbon per bottle, and voila! you’ve got yourself more bourbon available to bottle elsewhere. Well it turns out, in the “every piece of news is the end of the world, let’s tell everyone we know on twitter” world we live in today, that wasn’t going to fly so well with all of those folks who live and love Maker’s bourbon.
As Nobler Mark said perfectly, “the increased demand was for 90 proof bourbon, not 84 proof bourbon” and I couldn’t agree more. It seems like a giant gaff for a successful brand to assume that just because they claimed the taste profile would remain almost identical, that loyal consumers wouldn’t mind paying the same for essentially less. Other brands (you see this a lot in non-alcoholic beverages) have quietly reduced packaging size to deal with similar issues and in these cases the response tends to be a bit more subdued; most people simply don’t notice the difference. But in the liquor world of pretty consistent bottle sizes, I’m not so sure this would have been an option either.
So this is where I backtrack on my befuddled response to the Maker’s team. Despite the negative press and the assumptions that greed dictates all, I can’t help but recognize the complexity of the situation. You might respond to me, “if you don’t have the bourbon to sell, then too bad” but here’s one of the most recognizable brands attempting to bring more bourbon into the hands of bourbon lovers. I myself am not even a Maker’s drinker but for whatever reason, I still can’t completely blast these guys for what they did. Unless I am just a naive pawn in their evil game of branding…
Due to the quick and unified response to the news, Maker’s has already backtracked. With a simple message “You Spoke, We Listened”, the bourbon will remain at 90 proof. So what if this was all just an elaborate scheme that was never meant to be fully executed. A few weeks of bad (but constant) press leads to the brand thanking its consumers for providing their strong opinions and essentially handing off the reins of brand management. “This is your brand”. Could it be that somehow this was intended from the beginning. Well some folks think its more than a bit reasonable and I think that says it all right there.
So does any of this matter? Well not a ton for those who love their Maker’s. You have your 90 proof consistency and a bit of a “win” in your personal tally. But for brands and conglomerates a like, this is a scary example of just how quickly you can shatter what you’ve spent years building. We’ve developed into fickle consumers, and for those competing in a highly competitive (and increasingly so) industry, this isn’t exactly the greatest news.
So what do you think about the Maker’s mess? Comment below to get the conversation rolling: